At Budsgate CRM Space, we are committed to providing high-quality customer relationship management and project oversight solutions to businesses of all sizes. We understand that customer satisfaction is paramount, and we strive to ensure that our users have a seamless experience with our platform.

This Return, Refund, and Cancellation Policy outlines the conditions under which customers may request refunds, cancel subscriptions, or discontinue services. Please read this policy carefully before making a purchase or subscribing to our services.

1. General Policy Overview

Budsgate CRM Space operates on a subscription-based model, offering monthly, annual, and custom enterprise plans. Additionally, we provide optional one-time purchases, premium add-ons, and integrations to enhance the user experience.

We offer a free trial period (where applicable) to allow users to explore our platform before making a commitment. As a digital SaaS (Software-as-a-Service) platform, all sales are considered final, except under the conditions outlined in this policy.

2. Free Trial and Evaluation Period

We encourage all potential customers to take advantage of our free trial (if available) to evaluate our features before purchasing a paid plan. During this period, users can access the platform’s core functionalities and determine if it meets their business needs.

Since we provide this opportunity for users to explore the system, we do not issue refunds for customers who fail to use the trial period before purchasing a subscription.

3. Refund Policy

A. Monthly Subscription Plans

Payments made for monthly subscriptions are non-refundable.

Once a payment is processed, users will have access to the service until the end of the billing cycle.

If you choose to cancel, your subscription will remain active until the next billing cycle, and no further charges will be applied.

B. Annual Subscription Plans

For users who subscribe to an annual plan, refund requests must be submitted within 7 days of purchase.

After the 7-day window, refunds will not be issued. However, users can continue using the service until the end of the subscription period.

Refunds will not be granted in cases where the user has extensively used the platform’s premium features.

C. One-Time Purchases and Add-Ons

Purchases for additional features, premium integrations, and one-time services (such as consultancy or setup assistance) are eligible for a refund within 7 days, provided that:

The feature has not been extensively used.

The customer has reported dissatisfaction and provided valid reasons for the request.

After 7 days, one-time purchases are non-refundable.

D. Exceptional Refund Requests

In cases where technical issues or service disruptions prevent a user from accessing the platform, we may grant refunds on a case-by-case basis.

Users experiencing such issues must first contact our support team for troubleshooting before requesting a refund.

If the issue cannot be resolved within a reasonable timeframe, a refund may be issued at our discretion.

4. Cancellation Policy

A. How to Cancel a Subscription

Users may cancel their subscription at any time by accessing their account settings and selecting the cancel subscription option. Alternatively, cancellation requests can be submitted via email to our support team at [Support Email].

B. Effect of Cancellation

When a user cancels their subscription, they will continue to have access to the service until the end of the current billing period.

No further charges will be applied after the cancellation is processed.

If a user cancels an annual plan after the refund period has passed, they will not receive a prorated refund but will retain access until the end of their subscription period.

C. Account Data After Cancellation

Upon cancellation, user data will remain accessible for a limited period (e.g., 30 days) in case the user decides to resubscribe.

After this period, we reserve the right to delete all associated data. We encourage users to back up important information before canceling their accounts.

5. Chargebacks and Dispute Resolution

We aim to resolve all payment disputes amicably. If you experience any billing issues, we encourage you to contact our support team at [Support Email] before initiating a chargeback or dispute through your payment provider.

A. Unauthorized Transactions

If you believe a charge was made to your account in error or without your authorization, please notify us immediately. We will investigate the issue and, if necessary, process a refund or reverse the charge.

B. Chargeback Policy

If a chargeback is initiated, your account may be suspended or terminated until the matter is resolved.

To reinstate an account after a chargeback, users may be required to repay the disputed amount and any associated fees.

Repeated chargebacks may result in permanent account suspension.

6. Refund Processing Time

Approved refunds will be processed within 5-10 business days after the request is approved.

Refunds will be issued via the original payment method.

If a refund has not been received within the specified period, customers should contact their bank or payment provider for further assistance.

7. Changes to This Policy

Budsgate CRM Space reserves the right to modify or update this policy at any time. Any changes will be communicated via:

Email: budsgatecrm@gmail.com

Phone: 2348065066907

Address: 18, Alh Abubakar Str, Ayekale ,Ota-efun