At Budsgate CRM Space, customer satisfaction is our top priority. We strive to provide the best service experience and maintain transparency regarding payments, cancellations, and refunds. This Refund Policy outlines the terms under which refunds may be granted, exceptions to refund eligibility, and the process for requesting a refund.
By subscribing to Budsgate CRM Space, you agree to abide by the terms outlined in this policy. If you do not agree with these terms, we recommend reviewing your purchase decision before completing a transaction.
1. General Refund Policy
Budsgate CRM Space operates on a strict no-refund policy for subscription payments, unless otherwise specified in this document. Once a payment is processed, it is considered final. However, we do provide refunds in certain exceptional cases, as outlined below.
1.1 Non-Refundable Payments
The following types of payments are non-refundable under any circumstances:
• Subscription Fees: All payments for our subscription plans are non-refundable, including monthly, quarterly, and annual billing cycles.
• Partial Usage: If you choose to stop using our services before the end of your billing cycle, no
• • partial or prorated refunds will be issued.
• • Promotional Discounts: If you purchased a subscription at a discounted price or as part of a promotional offer, refunds will not be provided.
• • Trial Period Conversions: If you subscribed to a paid plan after a free trial period, payments made after the trial expiration are non-refundable.
• • Change of Mind: Refunds will not be issued if you decide you no longer want to use Budsgate
• CRM Space after purchase.
1.2 Eligible Refund Cases
Refunds may be granted under the following circumstances:
• Accidental Duplicate Payments: If you were charged twice for the same subscription period due to a system error or accidental transaction.
• • Technical Issues: If Budsgate CRM Space has persistent and unresolved technical issues preventing access to core features, and our support team is unable to resolve them within 10 business days of being reported.
• • Unauthorized Payments: If your account was charged without authorization (e.g., fraudulent use of your payment method), subject to verification and investigation by our team.
• • Service Discontinuation: If Budsgate CRM Space discontinues a service for which you have paid, and you have unused time remaining on your subscription.
2. Refund Request Process
If you believe you qualify for a refund based on the eligible cases listed above, you must follow these steps:
Step 1: Contact Customer Support
• Send an email to [Insert Support Email] with “Refund Request” in the subject line.
• Alternatively, you may submit a refund request via our support portal on the website.
Step 2: Provide Necessary Details
Include the following information in your refund request:
• Your full name and registered email address
• Transaction details (date, amount, payment method used, and invoice/receipt number)
• Reason for requesting the refund, along with any relevant screenshots or error messages (if applicable)
Step 3: Review & Approval Process
• Our team will review your request within 5-10 business days and determine if you are eligible for a refund.
• If additional information is required, we will contact you via email.
• If your refund is approved, the funds will be credited back to your original payment method within 7-14 business days, depending on your bank or payment provider.
3. Subscription Cancellations
Canceling your subscription does not automatically qualify you for a refund. However, you can cancel your subscription to prevent future billing.
3.1 How to Cancel Your Subscription
• You can cancel your subscription at any time through your Budsgate CRM Space account settings.
• After cancellation, you will retain access to the platform until the end of your current billing cycle.
• No refunds or partial credits will be issued for unused time within an active subscription period.
3.2 Automatic Renewal Policy
• All subscriptions automatically renew at the end of each billing cycle unless canceled in advance.
• To avoid being charged for the next cycle, cancel your subscription at least 24 hours before the renewal date.
4. Chargebacks & Payment Disputes
We encourage customers to contact us first for any refund-related concerns before initiating a chargeback.
4.1 Consequences of a Chargeback
If you dispute a payment with your bank or credit card provider instead of contacting us directly:
• Your Budsgate CRM Space account may be suspended or permanently restricted.
• You may be blacklisted from future transactions with us.
• We reserve the right to dispute the chargeback with evidence of valid transactions and service usage.
If you believe a chargeback was initiated in error, please contact our support team to resolve the issue.
5. Refunds for Special Circumstances
In rare cases, we may consider issuing a courtesy refund outside our standard policy under special circumstances, including:
• Medical emergencies preventing service use
• Unexpected loss of employment or financial hardship
• Accidental subscription by minors (with verified parental request)
These requests will be reviewed on a case-by-case basis, and approval is solely at Budsgate CRM Space’s discretion.
6. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in our services, payment processing terms, or legal compliance.
• Significant changes will be communicated via email or posted on our website.
• Continued use of our platform after policy updates constitutes acceptance of the revised terms.
7. Contact Us
For refund-related inquiries, cancellation requests, or chargeback resolutions, please contact us:
Email: budsgatecrm@gmail.com
Phone: 2348065066907
Address: 18, Alh Abubakar Str, Ayekale ,Ota-efun
